August 28, 2019
Schoolcraft College Vistatech Center
18600 Haggerty Rd
Livonia, MI 48152
Great Lakes Chapter Leadership Training: Customer FocusDate: August 28,2019Location:Schoolcraft College Vistatech Center18600 Haggerty RdLivonia, Michigan 48152-2696 USA 8:00 AM - 9:00 AM Registration(Check in and continental breakfast) 8:44 AM - 8:45 AM Welcomefrom the SCTE Great Lakes Opening comments.9:00 AM - 10:45 AM Techof the Future- Levi Vanblaricum10:45 AM - 11:00 AM Break11:00 AM - 12:00 PM CustomerService from an XOC perspective-Shantel Wheeler Adam Carter Kevin MullalyShantel Wheeler AdamCarter Kevin Mullaly12:00 PM - 1:00 PM Lunch(Included with registration)1:00 PM - 1:45 PM CustomerService from an XOC perspective-1:45 PM - 2:00 PM Break2:00 PM - 3:30 PM CustomerFocus3:30 PM - 3:45 PM Break4:00 PM - 4:30 PM CertificationQ&A- Matt ColesWrap up !Registration Link: http://www.cvent.com/d/ryq4b4/1Q Questions: timothy_funk@cable.comcast.com