The NetOps Production APO OSS course covers the production network changes anticipated to be performed by the APO OSS groups or the corresponding support Centers on their behalf. This interactive course includes delivering the performance expectations of the Application Platform Operations employees.
Format
Self-paced interactive Online Course: Learners start the SCTE VirtuLearn® course at any time, study at their own pace, and have access to dynamic online content after they register. On average, learners will spend approximately 2 hours per day over 1 week completing course activities. SCTE provides access to the course for 1 year from the date of purchase.
Course Modules
- Module 01: NetOps Network Operations Overview
- Module 02: NetOps Performance Expectations APO OSSCourse
Learning Objectives
Module 01 NetOps Network Operations Overview
Upon completion of this course, learners will be able to:
- Identify terms and acronyms used when submitting and performing Network Change activity
- Identify network conditions and severity levels by service.
- Identify the pre-work requirements for all production environment change activity.
- Differentiate the 3 types of change activity performed in the Network Operations Production Environment.
- Identify the policy expectations associated to change activity performed in the Network Operations Production Environment.
- List the ticket types used when submitting Network Operations Productions Environment network change activity requests.
- Define a Method of Procedure (MOP) as it relates to the network changes performed in the Network Operations Production Environment.
- Identify the MOP requirements for submitting change activity.
- Identify the types of network changes submitted for operation task review.
- Describe the roles and responsibilities of each employee when submitting change activity requests.
- Identify the change request requirements.
- Distinguish between normal, routine and emergency change activity that is processed through the Change Management team.
- Identify network lockdown categories and criteria.
- Explain the Network Operations Commercial Business Notification SLA.
- Identify the call- in and call - out responsibilities required during change activity.
- Identify the uses of an Incident ticket.
Module 02 NetOps Performance Expectations APO OSS
Upon completion of this course, learners will be able to:
- Understand APO production environmental operational rules.
- Explore all data and implementation centers production infrastructure work.
- Examine the production network changes anticipated to be performed by each individual in the APO Engineering Operations group (or the APO Support Center on their behalf), and any special rules that apply for each type of work
- Examine the jobs being performed for operations support systems.
Target Audience
- NetOps employees
- Spectrum approved vendors