The NetOps Production APO Data & Implementation Center course covers the production network changes anticipated to be performed by the APO data & implementation operations groups or the corresponding support Centers on their behalf. This interactive course includes delivering the performance expectations of the Application Platform Operations employees.
Format
Self-paced interactive Online Course: Learners start the SCTE VirtuLearn® course at any time, study at their own pace, and have access to dynamic online content after they register. On average, learners will spend approximately 2 hours per day over 1 week completing course activities. SCTE provides access to the course for 1 year from the date of purchase.
Course Modules
- Module 01: NetOps Network Operations Overview
- Module 02: NetOps Performance Expectations APO Data & Implementation Center Course
Learning Objectives
Module 01 NetOps Network Operations Overview
Upon completion of this course, learners will be able to:
- Identify terms and acronyms used when submitting and performing Network Change activity
- Identify network conditions and severity levels by service. Identify the pre-work requirements for all production environment change activity. Differentiate the 3 types of change activity performed in the Network Operations Production Environment.
- Identify the policy expectations associated to change activity performed in the Network Operations Production Environment.
- List the ticket types used when submitting Network Operations Productions Environment network change activity requests. Define a Method of Procedure (MOP) as it relates to the network changes performed in the Network Operations Production Environment.
- Identify the MOP requirements for submitting change activity.
- Identify the types of network changes submitted for operation task review. Describe the roles and responsibilities of each employee when submitting change activity requests.
- Identify the change request requirements. Distinguish between normal, routine and emergency change activity that is processed through the Change Management team.
- Identify network lockdown categories and criteria. Explain the Network Operations Commercial Business Notification SLA. Identify the call- in and call - out responsibilities required during change activity.
- Identify the uses of an Incident ticket.
Module 02 NetOps Performance Expectations Network Technology Operations Voice
Upon completion of this course, learners will be able to:
- Examine the different allow ticket types for the different jobs that can be performed on the Charter network
- Understand the production network changes anticipated to be performed by each NTO Voice Engineering Operations group (or the VoSC Support Center on their behalf), and any special rules that apply for each type of work.
Target Audience
NetOps employees Spectrum approved vendors